Shipping & Packaging
Once you have successfully purchased an original artwork on my website, I will begin preparing all of the documents, acquiring shipping materials and packaging your artwork. This process takes 1-3 business days, depending on size, my schedule and the degree of difficulty in packaging (such as overly large size, weight, or irregular shaped works). Once the artwork is neatly packaged, I will ship it to you!
Understand that, like everyone else, I occasionally need a vacation. Or for other reasons I may be unable to tend to orders as soon as they occur. Best attempts will be made to put the website in ‘vacation mode’, alerting you via a bottom-of-the-page message that I am away. You can still place orders but understand that they will not be attended to until I conclude whatever it was that I was doing.
I use a variety of carriers depending on the location of the final destination, size and weight, time-frame, and other shipping factors. I select these based on efficiency and quality and have not had a problem with shipping hundreds of works this way. You can expect your artwork to be delivered via either FedEx, UPS, or USPS. I will alert you via email as to the carrier, estimated shipping time, and your tracking number so that you can track your package as well. You are always welcome to reach out to me with any questions, concerns, or suggestions that you might have throughout the process.
Once the artwork has been packaged and delivered/picked up by the carrier your shipping time will vary. Shipping within the USA typically takes 1-3 business days, depending on the final destination. International shipping times vary, but usually take between 5 -7 business days, depending on final destination. Internationally, I have had artworks arrive much faster than this and on rare occasions, a bit slower due to differing customs policies in different countries (see below).
Duty & VAT Charges
Based on the country you reside in and the carrier selected, Duty or VAT charges may vary. Sometimes customs will hang on to the artwork and not release it until this extra fee is paid. Unfortunately this is many times up to the discretion of the customs agency of your country and not always predictable. Fortunately, the process is very easy to deal with. Customs will reach out to you and notify you of the additional charge, which is normally fairly inexpensive, and once paid it will be released and delivered! I am more than willing to help out with or pay for this charge via an immediate refund/partial refund. Please reach out to me with Duty or VAT charge amounts (should they occur) and we can remedy the situation quickly and reasonably. This is normally a rare occurrence but something I like to make collectors aware of ahead of time.S
Return Policy & Refund
I am confident that you will be satisfied with your purchase! However, if you are not for any reason, you have 7 days (one normal week) to return the artwork in its original package. You must notify me via email or phone within this 7 day period, so I am aware that the return will be coming. I will refund the total amount you spent within 3 business days of receiving the artwork, minus the return shipping cost. You may also exchange your painting for another piece of equal or lesser value. Note: Extra shipping charges may apply for exchanged artwork.
All the original artworks are insured for the value of the sale during the shipping (the shipping cost includes the insurance).
Documents & Miscellaneous
Original artworks are shipped with the following documents: custom declaration (if necessary), my certificate of authenticity, Joel Anderson Art business card(s), and an invoice. All works come hang ready.
Ceramic and Aluminum Prints
The majority of my ceramic and aluminum prints are fulfilled by Amazon (FBA), meaning that I bulk ship quantities of my prints to the Amazon warehouses where, if orders come through via Amazon.com, they are the ones doing the handling, packing, shipping, handling of issues, etc. This also has the benefit of these items qualifying for Amazon Prime with its free 2-day shipping for Amazon Prime subscribers.
Some items I do handle the shipping myself as the orders are made (Fulfilled by Merchant FBM), in which case the Amazon terms and conditions still prevail.
If you have any issues with any item ordered through Amazon, you need to utilize the Amazon issue processes for the item so that they have a record of the process and my metrics.
To Keep Up With My Work & Happenings
The best way to keep up with what I am doing and creating as an artist it to follow me on social media (at the bottom of the page) and to sign up for my Email Newsletter here. Thank you for collecting my artwork and don’t hesitate to reach out with any questions that you might have!